Frequently Asked Questions

The maximum product weight is the total maximum combined weight of the unit and all of the contents. This capacity is largely determined by the load rating of the casters – the larger the load rating, the more weight the cabinet will hold. Please consult your owner’s manual to find the maximum product weight for your unit.

Lubricate casters with high-quality bearing grease, once a year. Lubricate slides with a product like WD40 or another quality lubricant, twice a year. This is especially important in low temperatures, which can cause the bearing to become stiff. Periodically clean drawer fronts, drawer trim and other surfaces with mild detergent and water. Grease and oil can be removed with most standard cleaning fluids. For safety, use a nonflammable cleaning fluid.

See our Literature page for all our current manuals. Manuals are also available on the individual page for each product.

Steel is the more traditional material for toolboxes as it is heavier, tougher and more resistant to dents. Steel toolboxes are covered with a powder coat finish to protect the steel from corrosion. Aluminum, meanwhile, will not rust or deteriorate, and is also durable and lightweight. Our aluminum toolboxes have a rugged diamond plate pattern.

Please download the following instruction sheet: How to replace the lock on your toolbox

Consider the following questions when choosing to purchase a new tool chest or cabinet: 

How many tools do you need to store? Gather and count your current tool collection. Your tool storage will need to fit it all – pay special attention to the size and cubic storage capacity of the models you are considering. Also, consider that you may want to purchase new tools in the future, so you need to have room to grow. Our tool storage options are flexible: you can start with just a chest or cabinet, and then add the matching unit later. 

What size are your tools? If you need to store mostly small items such as hand tools or parts, choose a unit with a lot of small drawers, or choose one of our triangle toolboxes. If you need to store mostly bulky items like power tools, choose a unit with large drawers. 

How much room do you have in your workspace? We offer toolboxes as narrow as 36” and as wide as 72” to fit any possible space. 

How much portability do you need? Can you get away with a stationary tool chest, or will a rolling tool cabinet make your work easier? We also offer a range of triangle toolboxes that can be mounted on trucks or other vehicles.

The Raise and Release latching system keeps drawers closed and secure. To open a drawer, lift up on the drawer front while pulling towards you. To close a drawer, shut the drawer firmly until the latch engages.

The hook may be bent or it may be rubbing against the drawer slides. To fix this problem, lightly bend the hook until the drawer will engage in the slide. 

Ball bearing drawer slides contain small metal balls that assist in opening and closing the drawers. Because ball bearings roll rather than slide, the drawers are easier to open and close.

Our ball bearing drawer slides come with several different weight capacities, the most common ones being 250 lb and 150 lb. This is the maximum weight that a drawer with one set of slides can hold. Drawers with dual slides sets will have double the capacity. For example, a drawer with two 150 lb slides on either side will hold up to 300 lb.

Please download the following instruction sheet: How to replace the slides on your toolbox

Please download the following instruction sheet: How to replace the lock on your toolbox

Yes, you can replace the locks on one unit to match the other unit. To order a matching lock, please contact our US Support Center with the part number for your lock (located in your owner’s manual) and the key code on the face of the lock.

Place one of the adjustable shelves on the fourth set of holes. This is required to make sure the magnetic latches work properly.

The Raise and Release latching system keeps drawers closed and secure. To open a drawer, lift up on the drawer front while pulling towards you. To close a drawer, shut the drawer firmly until the latch engages.

The hook may be bent or it may be rubbing against the drawer slides. To fix this problem, lightly bend the hook until the drawer will engage in the slide. 

Ball bearing drawer slides contain small metal balls that assist in opening and closing the drawers. Because ball bearings roll rather than slide, the drawers are easier to open and close.

Our ball bearing drawer slides come with several different weight capacities, the most common ones being 100 lb. This is the maximum weight that a drawer with one set of slides can hold.

Please download the following instruction sheet: How to replace the slides on your toolbox

Please download the following instruction sheet: How to replace the lock on your toolbox

Yes, you can replace the locks on one unit to match the other unit. To order a matching lock, please contact our US Support Center with the part number for your lock (located in your owner’s manual) and the key code on the face of the lock.

We accept payments either by credit card or by Paypal.

Charges will show on your credit card statement from "Quality Craft."

You may cancel an order at any time prior to shipment without incurring any shipping and/or restocking fees. Once the orders have shipped, you will not be able to cancel.

Yes, we are required to charge sales tax based on your location. Your taxes will be calculated automatically at checkout.

We ship to locations in the contiguous United States. Unfortunately, we are unable to accept international orders, or orders to Alaska, Hawaii and other US locations outside the contiguous US.

We offer free shipping on all Montezuma products to the contiguous United States.

Customers may return any product purchased, for any reason, within 30 days of delivery, provided it is in new and resellable condition, and returned in accordance with our return guidelines.  

Absolutely no returns will be accepted after 30 days of item receipt.

Please email service@montezumastorage.com or call 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST) to request a Return Merchandising Authorization form ("RMA"). 

Please note that your RMA will require you to return the item at your own expense and is subject to a 15% restocking fee. 

Montezuma requires that you return your product with all the original packaging material. 

Montezuma cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments. 

Montezuma will not accept any shipment sent C.O.D. 

Credit will be given to the original purchaser, for the original purchase price, less applicable restocking fees. Original shipping fees will not be refunded.

Credit will be given to the original purchaser, for the original purchase price, less a 15% restocking fee. Original shipping fees and shipping fees to return the product to Montezuma will not be refunded. 

Most of our products are warranted to be free from defects in materials and workmanship for a period of five (5) years from the date of original purchase.

If you feel that the product is defective, email service@montezumastorage.com or call 1-800-459-4409 (Monday–Friday, 8:00 am–4:30 pm, CST). 

 If the product is determined to be defective, we will replace the defective part at no cost to you. In the event it becomes necessary for your product to be returned, we will notify you how to proceed. A copy of your original purchase receipt must accompany the returned product.

You can order replacement parts by emailing our US Support Center at service@montezumastorage.com or calling 1-800-459-4409. Our Support Center is open Monday–Friday, 8:00 a.m.–4:30 p.m., CST. Note that not all parts are covered under warranty; those parts not covered can be purchased.